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Frequently Asked Questions

 

FAQ stands for 'Frequently Asked Questions'. This section is for the benefit of the buyer who would find answers to most of their queries. We have a separate team of ours who dedicatedly work only on the FAQ section, trying to make it more interactive and user friendly. This section keeps getting updated regularly as per the queries received by our query center.




1.How the delivery charge is calculated for multiple units and some products?

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the program adds up the weight of all the units ordered and charges a single delivery fee. Thus, a customer who orders three books weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of85 for ordering the three books as a single order instead of142 if he orders them separately. However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Pearl Set and Shirts he will pay separate delivery charges for each product. This is because the products are being sourced and shipped from different cities. The minimum weight taken into account is 250gms (only for documents) for domestic shipments and 500gms for international shipments. There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments in case of international deliveries. The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage. The delivery cost of a consignment weighing 3 Kg to be shipped within India will be = INR 165.

2.How to cancel order?

If you wish to cancel or modify an order, you must notify kreator.in as by dialing 9833610184. We put a lot of effort into delivering our products rapidly; it may happen that your order has already been sent out when you call. If this should occur and you still wish to return a product, please refer to the Returns section. kreator.in reserves the right to refuse or cancel any order in cases where an account has an outstanding balance.


3.What are the general conditions?

kreator.in offers online sales according to the conditions described in this section. If you visit and shop on kreator.in you accept these conditions. Please take the time to consider them. kreator.in reserves the right to modify at any time and without notification its website and its sales policies. If you are not in agreement with one or many of these conditions, please do not use the website in any way. All information, images, descriptions, applications, demonstrations or programming examples contained on this website are presented for instructional value and are not guaranteed for any precise objectives. Although kreator.in does everything possible to provide the best information possible, kreator.in cannot guarantee that this information is just precise and assumes no responsibility for omissions or errors. Furthermore, kreator.in Inc. assumes no responsibility for damages resulting from the use of the material contained on its website, or for transgressions of copyrights and/or intellectual property from a third party relative to the use of said material. All products sold by kreator.in are of good quality and are considered as being reliable. On the other hand, kreator.in warns against their use in an application, in a medical tool or system, in any domestic, commercial or industrial product where an error could result in harm or even death of a human being or an animal.


4.What is the warranty for products?

The warranty conditions are those offered by the manufacturers. You may communicate with kreator.in or directly with the manufacturer. kreator.in is a reseller of many products and is not responsible in any case for the failure of a product manufactured by another company. However, in the spirit of always wanting to better serve its clients, kreator.in is willing to serve as an intermediary to exchange and communicate with the manufacturer in order to ensure that the client receives a satisfying service for which he paid. Along these lines, kreator.in does not tolerate suppliers that do not take responsibility for their defective products. Specialized Components: The same goes for all specialized components and parts. All products sent back to kreator.in on warranty will be inspected in order to determine if the problem was caused by a manufacturing problem and not improper use.


5.What are the methods of payment?

We have Zaakpay / CCAvenue Online payment gateway. One can use VISA MASTER Debit cards/credit card or internet banking facility to make payment to us. One can also deposit payment in our bank account. For more details please check our shopper guide.


6.What is the method of returning payment, if anyone is not satisfied with the product?

Products:

  • We issue refunds for products within 7 days of the original purchase of the product.
  • We recommend contacting us for assistance if you experience any issues receiving our products.

Contact us:

  • If you have any questions about our Returns and Refunds Policy, please contact us.
  • By email: contact@kreator.in

7.What is the security and privacy of the products?

kreator.in insists on reassuring you about the security of our transactional website. All payments made on our site by credit card are processed secured. In order to become a merchant of CCAvenue certified merchant, and accept credit card payments from the five largest banks,kreator.in had to answer to all their requirements in terms of security and ethics. Furthermore, your credit card number is NEVER stored on our server or on one of our computers. All your confidential information is directly submitted to the Bank server with encryption. All confidential information collected by payment Gateways is stored and, encrypted with 128 bit SSL (Secure Sockets Layer) technology on top of being protected by a firewall to prevent intruders. All information sent to your bank, such as your credit card number, is also encrypted with 128 bit SSL according to industry standards. To ensure client confidentiality, payment gateway will never sell, rent or divulge any of the personal information taken from the transactions to any entity other than kreator.in and your bank, in the case of any disagreement concerning your transactions. kreator.in would also like to assure you that any personal information gathered in the membership section is subject to strict confidentiality. kreator.in also engages itself to never disclose any information concerning its customers to third parties. Postal and Billing Address: When you place an order at kreator.in the information relative to the postal and billing addresses are immediately included in our internal database in order to be able to respond correctly and quickly to the service you request, the delivery of a product or service. This information is conserved strictly for internal use of customer service and is used strictly to serve you better.9833610184 (10 AM to 7 PM). We will verify the status of your order and make any necessary changes without any charges. No order with confirm payment can be cancelled.